Returns & Exchanges
Due to the perishable nature of our products, Bokksu Market generally cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Package
Upon delivery, please immediately inspect your Japanese snacks and groceries for any signs of damage or missing items.
Contact Customer Support
If there is an issue, email our support team within 14 days of delivery with your order number and clear photos of the damaged goods.
Wait for Review
Our team will review your claim and determine eligibility for a replacement or a store credit refund within 3-5 business days.
Resolution Process
Once approved, we will process your refund to the original payment method or ship out a replacement box at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing