Frequently Asked Questions
Everything you need to know about your favorite Asian snacks and groceries.
Where does Bokksu Market ship to?
We currently ship to the United States and Canada. We are working hard to expand our delivery services to more international locations in the near future.
How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days. Standard shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
Are the food products authentic?
Yes, we source our products directly from Japan and other Asian countries to ensure you receive authentic, high-quality groceries and snacks.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 7 days for a replacement or refund.
Do you offer subscription boxes?
Bokksu Market is our grocery storefront for individual purchases. If you are looking for a curated monthly snack experience, please visit our sister site, Bokksu, for our subscription box service.
How can I check the expiration dates on products?
We ensure all products shipped have a reasonable shelf life. Please note that Japanese date formats are often written as Year/Month/Day.